Returns & Exchanges

At Lems Shoes, we want to ensure your feet are happy, which is why we offer a 45-day return window for all unworn footwear in its original packaging. If your new shoes aren't the perfect fit for your next adventure, our streamlined process makes exchanges and refunds simple and fast.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original shipping box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; please ensure the shoes are in their original, unworn condition to qualify for a full refund.

• 4.
  Receive Your Refund

  After our warehouse team inspects your return, we will process your refund to the original payment method or ship out your new exchange pair within 5-7 business days.